swivl Testimonials

"Staffing a call center is difficult when we're growing so fast. It comes out to be around 90% of the cost." When it comes to IVR and needing to handle questions on a 1 to 1 basis, the process can lead to long wait times when a customer is expecting an immediate answer to their questions."

“Support requests handled through email can often lead to inefficiencies, with team members spending a lot of time gathering information and context switching between replies. On the other hand, chat offers a more streamlined experience with clear ownership from start to finish. This not only benefits our team but also enhances the customer experience.”