Overview
SurveySparrow is a cloud-hosted survey platform that offers features such as embedded surveys, customization, analytics, audience management, and recurring surveys. It allows you to create surveys using configurable templates. You can personalize the surveys utilizing different kinds of display logic like branching. In addition, you can set up surveys so that users can provide comments after every response.
SurveySparrow enables you to distribute surveys across multiple channels including social media sites and email. You can personalize the surveys with exclusive links for each participant, which allows you to monitor responses. The reporting module helps you to evaluate survey performance by downloading replies in CSV or Excel formats. The software integrates with popular business apps like WordPress, Salesforce, Intercom, HubSpot, and Zendesk.
Benefits
Effective Software
SurveySparrow is a feedback and survey management system that assists you to create and deploy surveys to understand the pulse of your consumers and employees. The program allows you to develop and distribute natural surveys that prompt authentic and genuine answers, opinions, and comments from respondents.
Two Survey Types
Employee Pulse Surveys enable your company to create a work environment that inspires collaboration, growth, and improved productivity. Similarly, Customer Pulse surveys help your organization to learn what makes your customers buy or avail your services and products, what makes them unhappy, and what prompts them to come back for more.
Understand Customer Sentiments
SurveySparrow gives you a clear overview of the sentiments of your target audience. You can leverage the power of feedback to guide your business in a profitable direction. This tool permits you to produce and distribute customer surveys on multiple channels, and analyze responses. It offers a chat-style, mobile-first survey experience to make survey-taking more engaging and improve completion rates.
Recurring Surveys
SurveySparrow helps you to share customized surveys with targeted respondents swiftly and easily utilizing sharing buttons. You can share surveys across email, social, mobile, and web to facilitate smooth feedback capture. The software’s recurring surveys function allows you to automate and deliver surveys at regular periods. This saves you time in sending out the same customer/employee pulse survey every couple of weeks.
Product Features
- Survey builder
- Audience management
- Deep insights
- Mobile-first surveys
- Multiple channels for survey sharing
- Recurring surveys
Pricing
SurveySparrow offers a 14-day free trial and the following plans:
Surveys Pricing
- Basic Plan – Free
- Starter Plan - $29/mo (quarterly) or $19/mo (annual)
- Premium Plan - $69/mo (quarterly) or $49/mo (annual)
- Enterprise Plan - $199/mo (quarterly) or $149/mo (annual)
- Elite Plan – Contact the vendor for pricing
NPS Pricing
- Net Promoter Score - $199/mo
Offline Pricing
Audience Pricing
SurveySparrow offers a 15% discount for educational institutions and NGOs, and 60% off for students subject to terms and conditions.
Customer Support
- Phone Support
- Live Support
- Training
- Support Tickets