"We have used Surecloud's products for 4+ years and have always considered their services to be exceptional. The TPRM tool is a critical product for us, with a flexible framework that allowed it to be tailored to meet our needs. Based on our experience with this product we have expanded the number of services they provide to Sainsbury's. Their consultants have always been thoroughly professional, quick to understand our needs and we now enjoy a proactive relationship, with Surecloud leading development as well as responding to our requirements and observations. It's important to understand how the Surecloud framework and workflow works before mapping a solution into it. While it is flexible, and their consultants practical and imaginative, there were areas where we would "bend" a process to fit into the application's workflow, but rarely would it force a change in how we work."