Submittable FAQs

    • Who is Submittable best for - their role(s) within what kind of companies.

      Submittable is used by thousands of organizations worldwide to collect and review submissions online. From job applications, grants, contest entries, and content to publishing, HR, and fundraising materials, Submittable’s easy-to-use platform helps teams across departments find the best submissions faster. Some of the most common use cases include publishing, grants, and contests. Submittable is the industry standard in publishing, used by press, magazine, and journal editors to solicit, assess, and select content for publication. The software is relied upon by nonprofits and foundation executives to manage grant application processes. Submittable is also used by marketing, fundraising, and brand professionals across industries to facilitate contests of all kinds.

    • How does Submittable benefit them?

      Submittable’s online form builder and review tools allow organizations to quickly begin receiving and reviewing applications and submissions—all from one platform, no downloads or emails required, with over 50 file-types accepted. This process saves organizations time and money otherwise dedicated to administrative tasks, allowing them to focus on higher-level priorities. In publishing, the streamlined platform and user-friendly interface makes finding great new content simple for editors and a breeze for submitting writers. Grants professionals appreciate Submittable’s flexible platform, customized spreadsheet, follow-up and reporting features, and templated communication tools. Using the software for contests allows organizations to create a branded, easily-shareable entry portal, to access Submittable’s robust submitter network, and to evaluate submissions quickly with intuitive review features.

    • How technical do users need to be to use Submittable's software?

      Submittable is thoughtfully designed to be user-friendly and accessible for applicants, administrators, and reviewers. To start an account, users need only enter an email and create a password. From there, the platform guides all parties with clear and simple instructions, for tasks from back-end set-up to applicant submission. If users ever do require technical assistance, Submittable’s help resources and support team (readily available via chat, email, and telephone) are easy to access.

    • What makes Submittable a leader in this space?

      Submittable is the industry standard in publishing, and a leader in other markets because of its intuitive, modern design, outstanding customer support (for both organizations and applicants), large submitter network and powerful marketing services, and product flexibility—the software is easily customizable to fit each unique submission process and team.

    • Who are Submittable's biggest competitors (3-5 companies)?

      Competitors vary based on use case and industry. Three competitors include Foundant, Fluid Review, and Wizehive.

    • How/why is Submittable better than those competitors (or most others in their market)? What about Submittable is unique, stronger, easier, etc.?

      Submittable users enjoy a modern product design and excellent flexibility—organizations can utilize the software across departments for a wide variety of administrative needs, allowing them to cut costs and consolidate software usage. Submittable also offers unparalleled customer support for both organizations and their applicants

    • What kind of features can customers expect Submittable to release in the near future? And longer term?

      The Submittable platform is constantly evolving as a direct result of user feedback and suggestions. Currently, the development and product teams are building out robust integrations with Salesforce, expanded form-building options, new reviewing features and collaborative application forms.

    • Which popular or common software does Submittable integrate with?

      Submittable allows organizations to receive over 50 file-types which can be reviewed directly in the platform (with no downloads), including text, audio, visual, video, and specialty files. With Zapier, users can also incorporate 68 Submittable integrations, including Zaps for Slack, Mailchimp, and Dropbox. Submittable also has a custom API for further integration.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Submittable. If it's not simple, use broad estimates or ranges for typical setups.

      Submittable creates personalized plans for customers based on the features and capacity each team needs, and works with organizations ranging from small nonprofits to major corporations.

    • Does Submittable offer a trial or free download available?

      Organizations receive a custom demo of the product and can then test the account themselves for at least 14 days to experience the tools first-hand and explore the platform.

    • Does Submittable offer any kind of training/education for their product?

      Submittable offers support services, on-boarding, and account management to help throughout the set-up process and well beyond. Support is available by chat, phone, and email, and Submitable maintains a 24/7 help site with step-by-step instruction. Every client organization has an individual account manager that can assist with, oversee, and arrange both free and paid product training and assistance at any time.

    • Describe the implementation process and timeline for Submittable software.

      Organizations can be up and running in as little as 15 minutes. Onboarding and Gold Level Support services are available for organizations that want additional assistance.

    • What are the Submittable support options? List all.

      Submittable’s customer support sets itself apart by serving not only clients but also their applicants and submitters—the team is dedicated to an outstanding customer experience for all users. In addition to a comprehensive library of digital help resources, Submittable offers free live chat, email support, and phone assistance. Organizations using the software can also opt for dedicated on-boarding services and Gold Level Support.

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