STARTEK provides multiple strategic offerings, which include social media response/monitoring, professional services consulting, customer journey evaluation, retail assessments, mystery shopping, and reporting suites. They offer a variety of core capabilities including voice, chat, email and IVR interactions. In addition, they have 19 contact centers that provide onshore, near shore, and offshore locations.
“It’s a competitive advantage for us to deliver customer support when it’s needed through the customer’s channel of choice. STARTEK helps us do it well.”
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