“Thanks to the cooperation between Telekadra and Staffly, candidate profiles are now created on the basis of desired characteristics, competences and behaviours. The Staffly test objectively verifies the degree of compliance of these attributes with our assumptions. The test consists of questions that relate to traits and competencies, as well as personalised case study-type questions that are grounded in the reality of a telephone consultant’s work. This streamlines and speeds up the pre-selection of candidates. Selected people who meet the test criteria are invited to recruitment interviews. Thanks to the introduction of psychometrics in the recruitment process: There has been an increase in the number of recruitment interviews conducted and the number of people invited to adaptation training; after the adaptation process we also hand over more consultants ready to work and the turnover within the process has decreased; the comfort of our recruiters and trainers has increased; it is simply more pleasant to work with people whose qualities, competences and behaviours are at the right level.”