Square FAQs

    • Who is Square best for - their role(s) within what kind of companies.

      Square Point of Sale (POS) is used by more than 2 million small businesses. This is a free app that can be downloaded and used on any iOS or Android devices. Best suited for small businesses with up to $25M in annual revenue and up to 600 employees. It is versatile enough to serve every kind of business, from retail to bakery.

    • How does Square benefit them?

      Easily create items in the items library, track sales and know what's selling and what's not. Comes with integrated payment processing, allowing businesses to accept whatever way their customers want to pay. Automatically populates customer profiles and generates insights about customer behavior. Allows direct customer feedback via digital receipts. Powerful analytics provided both on the POS itself and backend Dashboard to help manage the business. Easy add-on feature to enable employee access and customized their permissions.

    • How technical do users need to be to use Square's software?

      Not technical at all. We designed our software to be so intuitive that anyone can use it.

    • What makes Square a leader in this space?

      Square is a known technology innovator in the POS and payment processing space. We have more than 2 million small business customers and is continuing to grow.

    • Who are Square's biggest competitors (3-5 companies)?

      Traditional POS providers, e.g., Micros, Aloha. iPad-based POS providers, e.g., Revel, Lightspeed, Shopify, Vend, Breadcrumb, TouchBistro

    • How/why is Square better than those competitors (or most others in their market)? What about Square is unique, stronger, easier, etc.?

      More reliable software. We have best-in-class engineers working on our software. The cloud-based technology we use means our customers get the latest updates and features all the time.

      Easier to use. We design our software with end users in mind. For most small businesses, no training is needed to get started with our POS software. Even for large, more complex businesses, we typically need less than an hour for staff training.

      Affordable cost. Our software is free and works with any iOS or Android tablet or phone you already have.

    • What kind of features can customers expect Square to release in the near future? And longer term?

      We are always listening to our customers and developing features that they need.

    • Which popular or common software does Square integrate with?

      eCommerce - Weebly, BigCommerce. Accounting - QuickBooks. Square Point of Sale works seamlessly with multiple apps that can save you time and streamline your operations. Check out our integration partners at https://squareup.com/app-marketplace.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Square. If it's not simple, use broad estimates or ranges for typical setups.

      Software is free.

    • Does Square offer a trial or free download available?

      Yes, free to download and use.

    • Does Square offer any kind of training/education for their product?

      Online documentation. In-app walk through. For large businesses we offer onboarding support and staff training.

    • Describe the implementation process and timeline for Square software.

      Simple install.

    • What are the Square support options? List all.

      Phone or email support Monday to Friday 6AM to 6PM Pacific Time.

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