SPS Commerce FAQs

  • Who is SPS Commerce best for - their role(s) within what kind of companies.

    Retail and grocery businesses use SPS Commerce Fulfillment to manage their e-commerce, marketplace, wholesale and retail orders in one location. Fulfillment can support suppliers with one retailer or hundreds, helping them easily grow their business.

  • How does SPS Commerce benefit them?

    Suppliers can automate much of the order management process, eliminating data entry and the errors related with manual tasks. We make it easy to view all of your orders, approve them and send them to your warehouse or 3PL for shipping. Fulfillment guides you through every communication required by your retail customer, so you stay in compliance.

  • How technical do users need to be to use SPS Commerce's software?

    Fulfillment is designed for the business and operations professionals who use it. As a full-service provider, our technologists monitor and troubleshoot any technical issues for our customers. You don't need to know EDI to use the solution, and our experts are always available.

  • What makes SPS Commerce a leader in this space?

    SPS has the largest retail network with more than 95,000 businesses trusting us with their trading partner communications. We can support any retailer's requirements, any transaction and any system of record. Our full-service model means that you have access to hundreds of experts who are actively monitoring and managing the solution on your behalf. We are your EDI department.

  • Who are SPS Commerce's biggest competitors (3-5 companies)?

    We have competitors, but they vary by region and retail vertical.

  • How/why is SPS Commerce better than those competitors (or most others in their market)? What about SPS Commerce is unique, stronger, easier, etc.?

    SPS is the market leader for a reason. We have the largest network, meaning connecting to any retailer or grocer today is fast, and you won't outgrow the solution. We also do the heavy lifting for you, so you can focus on your business. And, we offer experts for every retail vertical, system and region to guide you through every step, every time.

  • What kind of features can customers expect SPS Commerce to release in the near future? And longer term?

    As a SaaS solution, Fulfillment is constantly adding or enhancing its features, workflows and user experience. We also are always advancing the network to deliver the highest level of performance in normal and peak retail seasons.

  • Which popular or common software does SPS Commerce integrate with?

    Fulfillment offers hundreds pre-built EDI integration solutions for ERP, OMS, WMS and more, including Oracle NetSuite, Microsoft Dynamics, QuickBooks, SAP, Shopify, ShipStation and Sage. In the unlikely chance that we don't have the integration you need, we'll build it.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for SPS Commerce. If it's not simple, use broad estimates or ranges for typical setups.

    Fulfillment is priced based on a subscription model. Call us for a quote.

  • Does SPS Commerce offer a trial or free download available?

    No, we don't offer a trial or download, but can provide a non-hassle demo for you. Contact us to schedule one today.

  • Does SPS Commerce offer any kind of training/education for their product?

    Our trained experts are here to help you at every step. From your first day to your 10-year anniversary, we continually help you optimize the solution to match your business needs and save you time. Our Training Center offers user guide, video tutorials, webinars and more to provide additional assistance.

  • Describe the implementation process and timeline for SPS Commerce software.

    Most Fulfillment customers are live within 3-5 days.

  • What are the SPS Commerce support options? List all.

    Our full-service approach offers accessible support as part of your subscription.