"Working so closely alongside DS Smith has been both a challenging and rewarding experience. It has been fast and furious since day one, and there have been moments of tension and positioning in a more traditional supplier/client relationship sense, which at times have pushed the boundaries within both organisations. But what makes this different is the parties’ complementary knowledge and expertise, and the removal of protectionist behaviours. Personally, I have worked with many different outsourcing models; what makes this unique is the blended way in which accountability and responsibility has been tasked across both parties, which essentially means there is a symbiotic nature to the relationship. This in my opinion gets the best of both worlds, with neither side becoming complacent and both pushing the other to achieve and reach the next level."