"Spotless carried out web usability testing for us across three of our global markets, UK, Germany and Norway, Ben and his team were very professional, friendly and extremely helpful in making sure as a company we achieved our goals and the most we could out of the tests. Ben understood us as a niche travel company and our requirements; he made sure that all our local and global needs were adhered to. Spotless usability expertise was very evident, this was highlighted in the way the lab tests, survey and user based tasks were carried out so efficiently meaning that we achieved some very valuable insights. First class reporting clearly presented the findings in a series of insightful reports and excellent presentations for each market. These findings were easy to absorb and due to the real practical advice and suggested solutions we were presented with, we were able to make instant improvements to our websites that lead to an increase in conversions and revenue quickly. I hope to work with Ben and his team again in the near future."