Prior to my arrival to the Office of Institutional Effectiveness and Research, the College was using another cloud-based software solution for planning and accreditation. That software was very difficult to navigate and didn’t have an updated user’s manual. When I inquired about additional training, I learned that there would be additional fees that the College would have to cover. We switched to SPOL because we were facing our SACSCOC decennial review in a couple of years. Although SPOL provided comprehensive training after the initial contract, SPOL has always been willing to assist with a refresher if needed. The user guides for each module provide tons of information and along with clear step-by-step instructions. With SPOL, we didn’t feel we were the only ones on the island.