“In past experience, Spira would overpromise and then underdeliver; the focus was on sales and promotion rather than delivering a quality product. But at the end of the day, Spira has a proven product that is stable and more fully featured than their competitors—we had to give them a chance. To my surprise, this time, sales did not oversell. They took the effort to assess and understand our needs and was upfront and transparent about the capabilities of the software.”