Sonic Boom Wellness FAQs

    • Who is Sonic Boom Wellness best for - their role(s) within what kind of companies.

      We target mostly US-based clients (in all industries) who are interested in improving the health of their employees with social, engaging, worksite-wellness programming. We also have global capabilities, so we’re open to exploring business opportunities overseas. Though our target market is 1,000 to 5,000 employees (based on the scope of work for implementation and ongoing communication/promotion, among other key logistics), we are highly scalable and happy to work with clients of any size – from 200 to 200,000 employees. 1,000 to 5,000 is simply our "sweet spot."

    • How does Sonic Boom Wellness benefit them?

      Value to the members includes daily habit and lifestyle improvement, which is often ultimately reflected in improved overall physical and emotional wellbeing. Value to clients is improved morale, camaraderie, and teamwork - as well as having healthier employees, which typically leads to happier, more productive and engaged employees.

    • How technical do users need to be to use Sonic Boom Wellness's software?

      Users only need a basic understanding of technology to use our software. Nothing about our programs is overly technical, and all of our content is written at a fifth-grade reading level.

    • What makes Sonic Boom Wellness a leader in this space?

      Sonic Boom Wellness drives long-term health improvement by creating personalized programs people love and want to take part in. While many wellness vendors follow a “check-the-box-to-get-your-goodies” approach, Sonic Boom specializes in building engagement.

      Sonic Boom’s robust digital engagement platform includes native apps that provide full parity between mobile and desktop, helping members improve their quality of life at work, at home, and on the go. Our interactive programs drive sustained engagement in daily health-habit improvement through social connection, gamification, competition, cooperation, praise and recognition, and a variety of other features within a complete platform that has something for everyone. Sonic Boom also offers a Health Quality Assessment and seamless integrations with biometric screening vendors, combining powerful data elements with member-specific insights to cultivate a unique, tailored approach to lifestyle coaching – all housed within a comprehensive wellness hub for employees and their families.

      An innovative leader since 2007, Sonic Boom is constantly studying behavioral economics and motivational theory while delivering extensive best-practice consultation and strategic support. Sonic Boom focuses first and foremost on the core drivers of behavior change, inspiring members to make consistent daily improvements that result in healthier habits for life. Going far beyond physical activity, our programs include engaging modules for optimal nutrition, financial fitness, stress management, sleep, mental wellbeing, and more. Because the Sonic Boom platform is fully customizable, it can promote campaigns around any prioritized company initiative (including safety, diversity and inclusion, values, community, etc.). In our post-COVID-19 world, one of the most sought-after benefits of Sonic Boom is its ability to socially connect people in a virtual environment. While this has always been a core advantage of the program, it has become even more sought after, with clients raving about the positive effects of the social connectivity we create. In fact, clients report that overall employee engagement, beyond just engagement in wellness, has been another benefit of our program.

      In an industry full of one-size-fits-all wellness vendors , Sonic Boom remains laser-focused on engaging employees and their families in healthy behaviors at work and at home through fun and easy-to-use programs that shift individual lifestyles and entire cultures toward better overall wellbeing. Providing collaborative and consultative white-glove service, Sonic Boom’s goal is to make every client feel like they’re the only client – all are a big fish in a small sea.

    • Who are Sonic Boom Wellness's biggest competitors (3-5 companies)?

      Our three biggest competitors are:

      1. Virgin Pulse
      2. WellRight
      3. Vitality

    • How/why is Sonic Boom Wellness better than those competitors (or most others in their market)? What about Sonic Boom Wellness is unique, stronger, easier, etc.?

      Our primary differentiators include:

      • Sonic Boom offers the most flexible and customizable platform in the industry, making it personally relevant for each member to drive sustained engagement in health-habit improvement
      • We drive engagement to more than just wellness activities, boosting overall awareness and participation in other company initiatives that result in a more engaged workforce overall
      • We’re known as the industry pioneer and leader in creating social connectivity, with content and actionable features that facilitate virtual interactions
      • We provide white-glove service with proactively consultative account management and top-notch member support, making each client feel like a big fish in a small sea
      • Our programs and communications can match the culture of any client – just because we’re fun and energetic doesn’t mean our clients HAVE to be
      • We operate an in-house Dev team, which means all of our programs have been built from scratch by us, they’re consistently improved and upgraded by us, and our development roadmap is controlled by us – not outsourced or glued together piecemeal
      • We have a Zero-Bug Policy – rather than pushing hundreds of software bugs to the side, our quality assurance (QA) and development teams are committed to squashing them before they get a chance to negatively impact the user experience
      • We're constantly innovating and always pushing the industry forward with our out-of-the-box programming enhancements

    • What kind of features can customers expect Sonic Boom Wellness to release in the near future? And longer term?

      Over the next 12 months, we’ll be enhancing the sociality of our program and boosting overall engagement through our mobile app. Upgrades will tentatively include:

      • Backend framework updates (seamless to client & members)
      • Mobile app: Contest enhancements (member-created)
      • Mobile app: Rework of navigation to accommodate more features
      • Additional device integration/direct device integration
      • New admin portal: Improved UI
      • New admin portal: Enhanced reporting capabilities
      • Ongoing parity between desktop and mobile
      • Ongoing enhancement to contests with more stimulating mechanics

      Note: This is a limited view of our development roadmap, and timing of this roadmap is subject to change, depending on the needs of our clients. We’re happy to share additional details if you’d like – just ask!

    • Which popular or common software does Sonic Boom Wellness integrate with?

      We integrate with the most popular activity trackers and apps on the market. We maintain direct integrations with Fitbit and Apple, and we use HumanAPI as an aggregator for the rest [https://developer.humanapi.co/sources-iframe].

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Sonic Boom Wellness. If it's not simple, use broad estimates or ranges for typical setups.

      We charge a volume-based, all-inclusive, per-employee-per-month (PEPM) fee for the entire standard Sonic Boom program. This fee is guaranteed to hold steady through the life of the contract – and any improvements/enhancements made to the Sonic Boom program during the contract term will be provided to the client at no additional cost. This PEPM program fee includes unlimited access to the web portal and mobile app, ongoing consultation, account management, and communication resources, incentive management, and reporting.

      All additional optional services (e.g., biometric screenings, coaching, incentive fulfillment, co-branding, premium custom communications) are clearly outlined within our standard pricing guide. Please contact us for more details.

    • Does Sonic Boom Wellness offer a trial or free download available?

      We don't typically offer free downloads or pilot programs, but we've made exceptions in the past. Please contact us for more details.

    • Does Sonic Boom Wellness offer any kind of training/education for their product?

      Before the program is even launched, client admins and members will have numerous educational resources at their fingertips, including a comprehensive New-User Guide, troubleshooting flyers, quick-start guides, and more. Program administrators will receive an in-depth admin tutorial that will cover all of the capabilities of the admin portal. If applicable, client SuperChamps (who will serve as "ambassadors" for the Sonic Boom program) will also have access to an in-depth SuperChamp training webinar.

    • Describe the implementation process and timeline for Sonic Boom Wellness software.

      We'll do whatever it takes to deliver a smooth implementation and launch, as well as an energized, effective program for the entirety of our relationship with the client. We’ll assign an account-management team based on personality match, relevant industry experience, and current workload – all before the implementation process begins. This account-management team will lead weekly calls leading up to the launch date – sometimes the client prefers more calls, and other times we find that we don't need that many. We'll work with the client to adjust the support schedule based on their specific needs and goals. Our Client Success Managers are industry experts, so during implementation we’ll consult on incentive design, activity themes and promotions, device integration, communication strategy, etc. Most implementation activities can be handled via phone/email/webinar, but if we need to meet onsite during implementation, we work with our clients to make it happen.

      Our standard lead time is 60 to 90 days (90 preferred) from the date of contract execution, depending on the size and scope of the project.

    • What are the Sonic Boom Wellness support options? List all.

      Our in-house “Member Success” support staff offers top-notch customer service (8am-5pm Pacific, Monday-Friday) via phone and email. Almost all inquiries come from email, and are sent to support@sbwell.com. We also maintain a toll-free line for customer service (1.877.SONIC.08). All calls fielded during standard business hours are quickly answered and often resolved on the spot. 90% of issues are resolved same-day, and we uphold a four-hour response requirement on all questions during standard business hours. Our average time to respond is 2.15 hours, compared to an industry average of 18.5 hours.

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