Solver FAQs

    • Who is Solver best for - their role(s) within what kind of companies.

      For organizations looking to grow and gain complete insight into their business, Solver enables faster and better decisions using a single, cloud-based solution that automates reporting and planning processes.

    • How does Solver benefit them?

      Faster and better decision-making is the key driver of your organization’s growth and success. With all your important financial and operational data easily accessible in a single solution, managers can quickly access the information they need to analyze past performances, and make better predictions about future results and opportunities. Solver is a new category of cloud-based reporting and planning solutions. Built for the modern business team, Solver enables better-informed business decisions with greater speed. Put your end users in the driver’s seat with direct and secure self-service access to the information that drives your business. Power up the most flexible report and budget form designer on the market to solve your unique reporting and planning needs, and break free from manual and error-prone Excel processes. Organizations use Solver to automate financial reporting, consolidation, analysis, budgeting and forecasting processes. Solver empowers users with complete insight that drives intelligent decisions and delivers a competitive advantage.

    • How technical do users need to be to use Solver's software?

      Users do not have to be technical. Solver offers comprehensive training courses and resources so you and your organization can become your own experts with the latest solutions.

    • What makes Solver a leader in this space?

      Solver is changing the face of CPM with next generation, collaborative and action-driven solutions for planning, reporting and analysis to deliver complete insight into every facet of the enterprise. BI360 gives the entire organization the ability to truly understand their data, make better decisions, and ultimately drive efficiency and performance in their business.

    • Who are Solver's biggest competitors (3-5 companies)?

      Prophix, Vena Solutions, Planful, and Jet Reports.

    • How/why is Solver better than those competitors (or most others in their market)? What about Solver is unique, stronger, easier, etc.?

      1. Global partner channel with industry expertise to help you whenever and wherever
      2. Cloud software, support, and upgrades packaged into a subscription price providing unmatched ROI over traditional CPM solutions
      3. Built for business users to manage the entire solution without the need for developers
      4. Financial and operational data from across the organization that is easily accessible in ONE place with Solver’s intelligent data warehouse
      5. Solver’s multi-tenant cloud application provides quick initiation, SOC 2 compliance, automatic software upgrades, and scalability at one’s convenience
      6. Solver provides the power and the familiarity of cloud-connected Excel to solve the most complex formula and layout requirements for reporting and planning template designers
      7. Easy-to-use, pre-built integration to Power BI, the world’s #1 visualization solution
      8. Fast and cost-effective integrations provided with Solver’s wizard-driven CSV, SQL, and prebuilt ERP/CRM Connectors
      9. Unlimited access to reports and dashboards from secure web portal
      10. Hybrid cloud option provides customers with real-time cloud reporting capabilities for their on-premise ERP system

    • What kind of features can customers expect Solver to release in the near future? And longer term?

      The Solver Cloud. You can find more information on Cloud Migration here: https://www.solverglobal.com/migrate

    • Which popular or common software does Solver integrate with?

      ERP:

      Acumatica
      Dynamics AX
      Dynamics GP
      Dynamics NAV
      Dynamics SL
      Intacct
      NetSuite
      Sage X3
      Sage 100
      Sage 300
      Sage 500
      SAP Business One

      CRM:
      Salesforce
      Microsoft Dynamics CRM

      Other Solutions:
      ADP
      Altec (Doc-link)
      Binary Stream
      eOne Smartlist
      Google Analytics
      Olympic Project
      Papersave
      Paramount WorkPlace
      Timegrip
      UltiPro
      Wennsoft
      cVent

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Solver. If it's not simple, use broad estimates or ranges for typical setups.

      If you're considering a Corporate Performance Management (CPM) solution, or just want more information, we're happy to answer all your questions and get you set up. Find us at https://www.solverglobal.com to chat or send us a message here: https://www.solverglobal.com/sales-inquiries/.

    • Does Solver offer a trial or free download available?

      Currently, we do not.

    • Does Solver offer any kind of training/education for their product?

      Whether online or in-person, Solver offers comprehensive training courses and resources so you and your organization can become your own experts with the latest solutions. Solver also offers expert consulting services and access to a continuously growing Knowledge Base about the Solver Product. This includes User Guides, technical White Papers, troubleshooting assistance and much more.

      Solver Academy eLearning Library subscription provides users with 24/7 access to training, so users can learn what is needed, when it is needed. Users can either start at the beginning and progress at one’s own pace through a guided journey or jump to a specific topic. Subscribers receive unlimited access to the library of continually refreshed training, including hands-on-labs, downloadable content, concise video courses and self-assessments.

    • Describe the implementation process and timeline for Solver software.

      Solver makes it an easy implementation process through our support and training. We do offer expert consulting services. At Solver, we start by understanding your business objectives and build a customized solution that includes every step in the project lifecycle, from strategy, to implementation, to training and support.

    • What are the Solver support options? List all.

      Solver Support provides multiple ways to help our customers maximize the use of the Solver product. We offer several support resources on our support site or direct response from our Solver support team. Users get access to our Support Site that offers:


      Solver’s dedicated team of support consultants are ready to help you with your needs. Once logged into our Support Site, submit your tickets. While submitting your ticket, our system will search our knowledge base for articles related to your submission for you to self-troubleshoot while you wait for a response.

      Solver Support contract offers the following to our customers:

      Submit an unlimited number of support tickets.
      A response to your issue in 1 business day.
      Access to the above mentioned Knowledge base and Solver Academy.
      Contact support through our Support Site (once logged in) or by phone.

      Support Site: support.solverusa.com
      Support Phone: (310) 691-5300 x3

      Start by logging into our support site.

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