Softeon offers two primary solutions – Warehouse Management and Distributed Order Management. These solutions primarily benefit individuals involved in Supply Chain execution roles within an organization. This ranges from associates on the warehouse floor to senior executives within Operations and IT.
Quite simply, this software makes their job easier. For the warehouse associate, it is easier to execute their tasks whether that be receiving a trailer or picking a customer’s order. For the supervisor or executive, the software gives more control and visibility to what is transpiring in real time within the supply chain.
Softeon’s software is a SaaS, cloud solution that requires little on-going technical support from its customers. Most users of the software are warehouse workers, supervisors, and executives that are accessing key metrics and data.
Softeon has earned a reputation as an authoritative voice in the Supply Chain domain, renowned for its dedication to fulfilling customer needs. The company is frequently praised for its customer-centric approach and its clear and adaptable stance on software pricing, offering fixed bid implementations, among other client-focused practices.
Softeon sees a variety of vendors in competitive sales cycles. These include Blue Yonder, Korber, and Manhattan Associates.
Unlike some competitors, Softeon is 100% focused on the warehouse. This means we can deliver unique solutions for even the most complex warehouse. We also don’t try to fit our customers into one cookie cutter solution.
Softeon does not comment on specific functionality planned for future releases. However, integration into more types of automation and mobile robotics is certainly a trend that is likely to continue. Likewise, the use of AI within the software and continuous enhancements to the user interface and experience are always under consideration.
Softeon’s WMS always integrates with at least one ‘host’ or ERP system in every implementation. Often, these are packaged solutions from vendors such as Orace and Microsoft. Additionally, most warehouses utilize some types of intelligent material handling equipment such as conveyors, pick-to-light, put walls, and autonomous mobile robots. There are many MHE vendors in this space that Softeon has integrated with.
Softeon generally prices its software based on the number of users or facilities that will access the application. Certain applications might take into account the number of transactions. Softeon does not publish its price list.
There is no free trial or download provided. Softeon offers demonstrations of its software to prospective customers.
Softeon offers a variety of training classes during the implementation of its solutions.
An implementation timeline can vary depending on the complexity of a warehouse, the number of warehouses globally, integration to external systems, and more. Softeon has developed a systematic approach grounded in the successful implementation of its solutions for over two decades. While no implementation is “standard,” a good range for a WMS implementation is 4-6 months from contract execution to go-live.
Softeon provides 24x7 customer support.
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