"We have an incredible number of Click&Collect orders. For us, providing local service to customers is vital. It drives traffic to the store and leads to upselling: 30% of customers who come in to pick up a package take the opportunity to do some shopping. Its a must for Monoprix these days."
"We’ve designed all our employees’ roles—from styling to sales, from supply chain to merchandising—to stay in continuous contact with customers, whether they shop in the store or on the website."