"SOC Prime’s Predictive Maintenance (PM) helped us to set priorities and to solve the most critical problems. This allowed us to fix problems within SIEM more efficiently and quickly. Moreover, PM identified system vulnerabilities, which needed troubleshooting after solving the current tasks, before they turned into serious malfunctions. SOC Prime’s product allowed us to fix a dozen of issues and save time on their search. We also managed to reduce the number of requests for technical support. This became possible because Predictive Maintenance shows what is happening with the system in real time and provides examples and methods for solving SIEM issues directly in the console. Automatic error notifications within SIEM allow us to avoid manual scanning of tens of thousands of diagnostic log entries and receiving one notification with automatically set priority and guidance for action. And what is even more important, due to time saving on system management and increasing its productivity, it became possible to investigate information security incidents on a more qualitative level."