“We needed a modern solution, one making use of new technology available on market. Our system users vary from Drivers, Warehouse, Planning, Finance and Customer Service team, it was essential for us to have a user interface that was easy to use and intuitive with minimum training requirements from IT. SmartRoutes provided just that and is continuously getting better. Our teams favourite feature at present is the Online Customer Delivery Booking Portal. We send our customers a proposed delivery date by SMS/E-Mail with a link to confirm or select a delivery date of their choice. The system then gets updated immediately with the customers choice and our team has instant visibility of this change. This feature has saved our team hours of manual work on mail merge and keeping track of customers' responses. Our clients are very happy that they have full visibility of their orders and can pull their own reports from the system. The support team are always quick to respond to our queries and the software takes little to no training for new members of staff.”