SmartAction

Read 14 SmartAction reviews and testimonials from customers, explore 16 case studies and customer success stories, and watch 4 customer videos to see why companies chose SmartAction as their

SmartAction is now the #1 AI-powered virtual agent solution for contact centers. While having been named “Gartner Cool Vendor” and recognized by Frost & Sullivan as "The Leader in AI-enhanced Self-Service,"​ SmartAction is the top-rated and 2nd most reviewed Virtual Customer Assistant solution on Gartner Peer Insights.

Show more
  • 14 Testimonials View
  • 16 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2069 reference ratings
4.8/5.0 (2069)

14Testimonials

  • "We wanted to answer the question, ‘How can we make it as easy as possible for customers to make a payment?’ With SmartAction’s attractive price model and innovative approach, we …

    Kris Wong Assistant Vice President Admin Services

  • “I am blown away by your responsiveness and open communication.”

    Stephanie Lemar Manager Customer Engagement & Support

  • “We are focused on the blending of technology and agents to determine how we can serve our customers best.”

    Largest Global Hospitality and Entertainment Company Senior Vice President
13 more testimonials currently locked

16 Case Studies

  • Leading Healthcare Company Automates 75,000 Conversations Per Month with AI Virtual Assistant …

    Stephen Shaya Chief Executive Officer

  • Fidelity Communications - Customer Case Study

    John Walburn Vice President Of Customer Care

  • Purchasing Power Achieves 17% Improvement in NPS with AI-Powered Virtual Agent

    Tiffany Anderson Director, CX Process/Initiatives
15 more case studies currently locked

4 Customer Videos

  • Learn About How SmartAction Delivered the 'Total Solution' For Fidelity Communications
    Play Video
    John Walburn Vice President Of Customer Care
  • High Power Technical Services - Customer Success Story (John Wells - IT Infrastructure Manager)
    Play Video
    John Wells IT Infrastructure Manager
  • Telarus LLC - Customer Success Story (Ray Hicken - Vice President of Sales)
    Play Video
    Ray Hicken Vice President of Sales
3 more videos currently locked

Additional SmartAction Information & Resources

Read SmartAction Reviews, Testimonials & Customer References from 14 real SmartAction customers.

Browse SmartAction Case Studies, Customer Success Stories, & Customer References from 16 businesses that use SmartAction.

Watch SmartAction Customer Videos to learn why 4 businesses chose SmartAction.

FeaturedCustomers has 1,906,889+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.