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Read 57 Capacity reviews and testimonials from customers, explore 65 case studies and customer success stories, and watch 10 customer videos to see why companies chose Capacity as their Help Desk Software

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees.

The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time.

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  • 57 Testimonials View
  • 65 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4218 reference ratings
4.8/5.0 (4218)

57Testimonials

  • “We started a COVID-19 pilot with Capacity to get a feel for the experience and gauge our employee’s interest in using the tool. Once the team provided positive feedback and …

    Lara Rausch Vice President of Products and Training

  • “This integration is so important because it eliminates the need for multiple logins and amplifies the use of our current technology.”

    Katherine Campbell Chief Digital Officer

  • “Group O is an end to end solutions provider specializing in technology-based solutions that drive new standards of excellence in the supply chain, packaging, and marketing industries. We enlisted SmartAction …

    Paul Flemr Executive Director of Operations
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65 Case Studies

  • DSW Saves $1.5M in Support Costs with Virtual Agents

  • Major Home Insurance & Warranty Provider Reduces Operating Expenses by 47%

  • West Community Credit Union empowers local communities through shared knowledge

    Jason Peach President and CEO
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10 Customer Videos

  • PRMG - Customer Success Story (Kevin Peranio - Chief Lending Officer and Partner)
    Play Video
    Kevin Peranio Chief Lending Officer and Partner
  • Assurance Financial - Customer Success Story (Katherine Campbell - Chief Digital Officer)
    Play Video
    Katherine Campbell Chief Digital Officer
  • AnnieMac strives to help everyone achieve the dream of homeownership
    Play Video
    Craig Ungaro Chief Operating Officer
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Additional Capacity Information & Resources

Read Capacity Reviews, Testimonials & Customer References from 57 real Capacity customers.

Browse Capacity Case Studies, Customer Success Stories, & Customer References from 65 businesses that use Capacity.

Watch Capacity Customer Videos to learn why 10 businesses chose Capacity.

FeaturedCustomers has 2,081,410+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.