Read 14 SmartAction reviews and testimonials from customers, explore 16 case studies and customer success stories, and watch 4 customer videos to see why companies chose SmartAction as their undefined

SmartAction is now the #1 AI-powered virtual agent solution for contact centers. While having been named “Gartner Cool Vendor” and recognized by Frost & Sullivan as "The Leader in AI-enhanced Self-Service,"​ SmartAction is the top-rated and 2nd most reviewed Virtual Customer Assistant solution on Gartner Peer Insights.

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Customer Rating Review Scorebased on 1772 reference ratings
4.8/5.0 (1772)

14Testimonials

  • "Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership.”

    Aarde CosseboomDirector
13 more testimonialscurrently locked

16 Case Studies

  • Group O - Customer Case Study

    Paul FlemrExecutive Director of Operations
15 more case studiescurrently locked

4 Customer Videos

  • Play Video
    Joe McLaughliVice President Of Operations & Technology
3 more videoscurrently locked

Additional SmartAction Information & Resources

Read SmartAction Reviews, Testimonials & Customer References from 14 real SmartAction customers.

Browse SmartAction Case Studies, Customer Success Stories, & Customer References from 16 businesses that use SmartAction.

Watch SmartAction Customer Videos to learn why 4 businesses chose SmartAction.

FeaturedCustomers has 1,814,317+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.