SmartAction

Read 14 SmartAction reviews and testimonials from customers, explore 16 case studies and customer success stories, and watch 4 customer videos to see why companies chose SmartAction as their

SmartAction is now the #1 AI-powered virtual agent solution for contact centers. While having been named “Gartner Cool Vendor” and recognized by Frost & Sullivan as "The Leader in AI-enhanced Self-Service,"​ SmartAction is the top-rated and 2nd most reviewed Virtual Customer Assistant solution on Gartner Peer Insights.

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  • 14 Testimonials View
  • 16 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2036 reference ratings
4.8/5.0 (2036)

14Testimonials

  • “Every time we grow demand, we can’t grow people. So that’s why we turned to SmartAction – to help us continue to grow our support functions as we grow our …

    Tim Harpe Director, Customer Operations

  • “We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Not only did we drive significant cost savings by automating one quarter of our call …

    Tiffany Anderson Director, CX Process/Initiatives

  • "We wanted to answer the question, ‘How can we make it as easy as possible for customers to make a payment?’ With SmartAction’s attractive price model and innovative approach, we …

    Kris Wong Assistant Vice President Admin Services
13 more testimonials currently locked

16 Case Studies

  • Largest Global Hospitality and Entertainment Company - Customer Case Study

  • Top Office Supply Retailer Saves 15% in Live Agent Costs with Improved …

  • How AAA & CAA Clubs Eliminated Customer Wait Times & Reduced Costs …

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4 Customer Videos

  • AAA - Customer Success Story (Joe McLaughlin - Vice President Of Operations & Technology)
    Play Video
    Joe McLaughli Vice President Of Operations & Technology
  • High Power Technical Services - Customer Success Story (John Wells - IT Infrastructure Manager)
    Play Video
    John Wells IT Infrastructure Manager
  • Learn About How SmartAction Delivered the 'Total Solution' For Fidelity Communications
    Play Video
    John Walburn Vice President Of Customer Care
3 more videos currently locked

Additional SmartAction Information & Resources

Read SmartAction Reviews, Testimonials & Customer References from 14 real SmartAction customers.

Browse SmartAction Case Studies, Customer Success Stories, & Customer References from 16 businesses that use SmartAction.

Watch SmartAction Customer Videos to learn why 4 businesses chose SmartAction.

FeaturedCustomers has 1,900,132+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.