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Read 57 Capacity reviews and testimonials from customers, explore 65 case studies and customer success stories, and watch 10 customer videos to see why companies chose Capacity as their Help Desk Software

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees.

The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time.

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  • 57 Testimonials View
  • 65 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4233 reference ratings
4.8/5.0 (4233)

57Testimonials

  • “We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Not only did we drive significant cost savings by automating one quarter of our call …

    Tiffany Anderson Director, CX Process/Initiatives

  • “Add the LumenVox speech automation suite, and this partnership represents a mutual respect for the way we do business, along with our best-in-class services.”

    Lou Marianacci CEO and President

  • “Our folks are always on the go. Having ‘Annie’ on MS Teams gives loan originators the freedom to ask questions in the moment, rather than capturing takeaways or following up …

    Erika Savidge Business Process Optimization Manager
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65 Case Studies

  • Maryville University Introduces Innovation to Higher Education

    Mark Lombardi President

  • PepsiCo Saves 5000 Hours per Year with Answer Engine®

  • NRTC decreases attrition by 32% with Capacity

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10 Customer Videos

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Additional Capacity Information & Resources

Read Capacity Reviews, Testimonials & Customer References from 57 real Capacity customers.

Browse Capacity Case Studies, Customer Success Stories, & Customer References from 65 businesses that use Capacity.

Watch Capacity Customer Videos to learn why 10 businesses chose Capacity.

FeaturedCustomers has 2,103,071+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.