Singlewire Software FAQs

  • Who is Singlewire Software best for - their role(s) within what kind of companies.

    InformaCast emergency notification software from Singlewire software is best suited for IT and security professionals, as well as anyone in charge of the duty of care responsibilities for their organization in industries that include K12 and higher education, healthcare, manufacturing, business, government and retail.

  • How does Singlewire Software benefit them?

    InformaCast emergency notification software is focused on one thing: people’s safety. With InformaCast, organizations don’t need to worry about managing different systems. They can do it all from one easy-to-use interface. With the ability to connect to a variety of devices and to send messages in multiple formats, InformaCast helps organizations reach everyone in an organization when an emergency occurs. This means they have the information they need to stay out of harm’s way.

  • How technical do users need to be to use Singlewire Software's software?

    While initial setup and configuration require some technical proficiency, day-to-day operation of the InformaCast system does not require advanced technical knowledge. Once its setup its intended to be used by anyone who wants to keep people in their organization safe. It offers an easy-to-use web interface, and it can be configured so all someone needs to do is push a button to send an emergency alert.

  • What makes Singlewire Software a leader in this space?

    Singlewire Software has been a leader in this space for nearly 10 years. We’ve done this by always putting people’s safety first, and striving to develop a tool that is always evolving to meet the needs of the world we live in. That’s led us to develop the only emergency notification system on the market that allows users to manage all of their devices (mobile and on-premises) and messages from a single web interface. This saves organizations time and headaches because they only need to log into one system to get the word out when an emergency occurs.

  • Who are Singlewire Software's biggest competitors (3-5 companies)?

    Singlewire Software’s InformaCast emergency notification system competes with other mass notifications platforms from companies like Everbridge, Rave Mobile, and OnSolve.

  • How/why is Singlewire Software better than those competitors (or most others in their market)? What about Singlewire Software is unique, stronger, easier, etc.?

    These competitors are primarily focused on mass SMS text messaging when it comes to sending emergency notifications. Leveraging one channel for communication during a crisis is never ideal, which is why InformaCast from Singlewire Software can send emergency messages to a wide range of devices in a variety of formats.

    It is also the only emergency notification system on the market that allows users to manage all of their devices (mobile and on-premises) and messages from a single web interface. This saves organizations time and headaches because they only need to log into one system to get the word out when an emergency occurs.

  • What kind of features can customers expect Singlewire Software to release in the near future? And longer term?

    On average, Singlewire Software provides eight major release updates to InformaCast each year. These updates address the user experience, new features, and integrations, and incorporate ideas based on customer feedback to deliver the best solution possible.

  • Which popular or common software does Singlewire Software integrate with?

    InformaCast offers a wide variety of integrations with devices and software. InformaCast’s vast ecosystem means that messages are delivered to many different endpoints and organizations are able to utilize your existing communications infrastructure more effectively. In turn, messages are delivered with greater speed and reach than organizations using separate systems.

    Singlewire Software entered into an OEM relationship with Cisco in 2013, shipping InformaCast emergency notification system with new installations of Communications Manager, preloaded on the BE6000, and is available for clients who upgrade to CUCM version 8.5 and higher.

    InformaCast connects with IP speakers, digital signage, panic buttons, contact closures and gateways, zone controllers, and third-party software applications. For more information, visit https://www.singlewire.com/ecosystem-partners.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Singlewire Software. If it's not simple, use broad estimates or ranges for typical setups.

    Singlewire Software offers InformaCast at three service levels, each with its own pricing model due to each level’s capabilities.

    InformaCast Advanced is sold by the number of endpoints and can cost around $9.80 for 250 endpoints, to $6.30 for 5,000 endpoints. Organizations interested in using InformaCast Advanced for more than 5,000 endpoints need to contact Singlewire Software for pricing information.
    
InformaCast Mobile is sold by the number of users and can cost around $5.00 for 250 users, to $1.75 for 5,000 users. Organizations interested in using InformaCast Mobile for more than 5,000 users need to contact Singlewire Software for pricing information.

    InformaCast Fusion is also sold by the number of users and can cost around $11.00 for 250 users, to $6.80 for 5,000 users. Organizations interested in using InformaCast Fusion for more than 5,000 users need to contact Singlewire Software for pricing information.

    A free version of InformaCast is also available, but can only be used for paging up to 50 Cisco IP phones simultaneously.

    For more information, visit www.singlewire.com/informacast/pricing.

  • Does Singlewire Software offer a trial or free download available?

    Singlewire Software offers a fully-functioning demo version of InformaCast Advanced so organizations can see how they can leverage it to enhance safety by using it for emergency notification and overhead paging

    With the demo version, organizations can send live and pre-recorded audio and text broadcasts to groups of Cisco IP phones, IP speakers, as well as other systems and devices. They can configure and automatically trigger geographically targeted weather notifications, as well as schedule pre-recorded broadcasts for school bells, shift changes, or closing announcements.

    To request a free trial of InformaCast, visit https://www.singlewire.com/informacast-free-trial.

  • Does Singlewire Software offer any kind of training/education for their product?

    Singlewire Software offers training and education about how to best use InformaCast in a number of different formats. Detailed user guides are available to customers so they can understand every step of the setup process. These guides live online and are updated regularly to correspond with product updates. This means customer are always receiving the most recent and useful information.
    Video training guides are available through the Singlewire Academy. This video series provides a visual walkthrough for setting up InformaCast to accomplish different tasks. Videos are added as new features become available.

    Finally, InformaCast customers have access to the Singlewire Support Community for ongoing training and education. This online knowledge center offers in-depth document on how to configure InformaCast, along with user guides, downloads, and forums where users can pose questions to other members of the community. Visit https://www.singlewire.com/support-tools to learn more.

  • Describe the implementation process and timeline for Singlewire Software software.

    While every organization is different, implementation of InformaCast usually takes 1-3 days. Implementation time depends on the size of the organization and the resources they have available.

  • What are the Singlewire Software support options? List all.

    Singlewire Software offers a variety of support options to ensure customers receive the answers to their questions. Our support team is available, by phone and online. Singlewire Support is available: Monday through Friday, 7 a.m. to 6 p.m. CDT. Call 608.661.1140 - option 2 or open and follow a case online via https://support.singlewire.com/contactsupport.

    InformaCast customers also have access to the Singlewire Support Community. This online knowledge center offers in-depth document on how to configure InformaCast, along with user guides, downloads, and forums where users can pose questions to other members of the community. Visit https://www.singlewire.com/support-tools to learn more.