Simpro FAQs

    • Who is Simpro best for - their role(s) within what kind of companies.

      simPRO was created by trade contractors, for trade contractors. Our solutions are best for commercial and residential businesses in the field service industry whose workflows include service, project, and maintenance. Features include job costing, quoting, scheduling, dispatching, inventory management, service, maintenance, and project management, invoicing, and collecting payments.

      We primarily work with security, fire, HVACR, electrical, and plumbing companies, but we can assist any field service industry business whose workflows align with our solution.

      simPRO users generally include office staff, field technicians, and business owners.

    • How does Simpro benefit them?

      simPRO helps you organize and automate your processes to maximize profitability.

      With cloud-based solutions for your office and mobile apps for your technicians in the field, simPRO will help you manage your job costing, scheduling and dispatching, time and material tracking, billing, payment processing, projects, maintenance, and reporting with ease.

      Our job management software integrates with major accounting packages such as Xero and Quickbooks to ensure you’ll be fully connected to your crucial business data anywhere, anytime.

    • How technical do users need to be to use Simpro's software?

      Our implementation consultants, customer success and customer support teams ensure that you always have the help you need from the initial setup stage to advanced software mastery.

    • What makes Simpro a leader in this space?

      simPRO is a leader in the field service management industry. We truly care about our customers’ success. More than 4,800 businesses trustsimPRO to help manage their business, and our users have cited an increase in billable hours and in profits.

      Our mission is to deliver innovative software solutions that enable businesses to grow and meet their goals. In addition to software, simPRO provides numerous resources such as customer support and a virtual help guide to ensure your experience with cloud-based software is the best it can be.

    • Who are Simpro's biggest competitors (3-5 companies)?

      FieldEdge, Service Titan, mHelpdesk, Service Max, and Service Fusion

    • How/why is Simpro better than those competitors (or most others in their market)? What about Simpro is unique, stronger, easier, etc.?

      The component that sets simPRO apart from our competitors is our commitment to customer success. Our experienced implementation consultants provide thorough on-site and remote training. Also, our U.S. based customer support team is available via phone during business hours, and we have online chat support available 24 hours a day, 6 days a week. For additional guidance, we provide an interactive, online help guide with videos, practice simulations, and helpful articles. We go above and beyond to make sure customers have all the support they need.

    • What kind of features can customers expect Simpro to release in the near future? And longer term?

      We are launching a quote and sales feature for the mobile app which will allow technicians to create quotes on-the-fly and present their customers with multiple options and detailed information.

      simPRO is continuously improving with regular software updates and added features. When deciding which software updates will take priority, we make sure our customers receive the updates they want and need by taking into account the suggestions that receive the most votes by the community.

    • Which popular or common software does Simpro integrate with?

      QuickBooks, Gmail, Outlook, Xero, Zapier, Profit Rhino, and several other third-party software add-ons which you can find listed on our website -> https://www.simpro.us/partners/add-ons

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Simpro. If it's not simple, use broad estimates or ranges for typical setups.

      simPRO pricing is simple. We offer month-to-month pricing and NO contracts. You are able to cancel at any time. In addition, each field license you purchase comes with a FREE mobile license.

    • Does Simpro offer a trial or free download available?

      You can speak with a simPRO representative to receive a free demo of simPRO software. While there is no free trial, we make sure that you fully understand our software before moving forward with implementation.

    • Does Simpro offer any kind of training/education for their product?

      Our expert simPRO consultants provide a full range of training to make sure customers are knowledgeable in every aspect of our software. This includes detailed, on-site training programs tailored for your business as well as customer support and online help guides. You can learn more about our training and education programs here. -> https://www.simpro.us/training

    • Describe the implementation process and timeline for Simpro software.

      - Pre-implementation call — an introduction between the implementation consultant and the client
      - Set-up call — a remote session where we will set up the client’s simPRO build
      - First training block — includes two to three days of discussing the client’s workflows and the basics of simPRO
      - Data entry — during the next two to four weeks the client will complete assignments in order to finalize data entry for their simPRO build
      - Second training block — includes two to three days of reviewing higher-level workflows and detailed aspects of simPRO
      - Go live! — at this final stage, the business will be ready to launch on simPRO

    • What are the Simpro support options? List all.

      Our U.S.-based customer support team is available via phone during business hours, and we have online chat support available 24 hours a day, 6 days a week. For additional guidance, we provide an interactive, online help guide with videos (https://www.simpro.us/training/simpro-learning-toolbox), practice simulations, and helpful articles.

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