Silvervine Software

"What started out writing one product, one line in one state has now grown into mulitple products, multiple lines and writing in multiple states. We have over $95 million in annualized premium in-force and we expect to grow by 20% during the next year all serviced by Silvervine.”

"Customer Service is seeing an improvement with retention as the text message definitely triggers phone calls from insureds to make payments. The insureds love the fact that we notify them on their phones because they state that sometimes they don’t receive their mail for various reasons. The insureds are paying more attention to the texts then to their actual mail. We try to set all of our customers up on that option if we notice that they are not currently enrolled, as it builds great customer relations as well as retention."

"The FedNat Insured Web is a great tool for our insureds! They like having a centralized location to view policy info, make payments, upload policy documents, and elect to become paperless to receive a discount. The insureds also can file a First Notice of Loss for a claim and access exiting claim info. Silvervine recently enhanced the site which allows insureds to upload policy documents directly to their policy. The uploaded docs go directly into our workflows and save a lot of manual effort on our part."