Silvervine Software

"Customer Service is seeing an improvement with retention as the text message definitely triggers phone calls from insureds to make payments. The insureds love the fact that we notify them on their phones because they state that sometimes they don’t receive their mail for various reasons. The insureds are paying more attention to the texts then to their actual mail. We try to set all of our customers up on that option if we notice that they are not currently enrolled, as it builds great customer relations as well as retention."

"From my visits with agents, the agents appreciate the app for the amount of time saved on having to download and attach photos directly to the policy. The app can also reduce the amount of staff required for a busy office to fulfill underwriting requests for photos. When training agents they are amazed at how quickly the photos attach directly to the policy. After taking photos using the app and before they make it back to their desk, the photo is already attached to the policy. They also like the ability to attach additional photos for pre-existing damage."

"Silvervine was our system of choice when we started the company in 2006. Silvervine enabled us to begin business within a few months of licensing the company. Today, we are one of the top 20 homeowner's writers in Texas and Silvervine’s solutions have been an integral part of our success.”