"I put off using Shipware for nearly a year because I thought I didn’t have time. John Paul finally got through to me when he quantified that I had lost nearly a million dollars in savings by waiting a year. Now, we had many other initiatives underway during the year, …

"I’m a little embarrassed to admit that initially, I resisted Shipware’s proposal. After all, it was my job to negotiate and manage my carriers, and admittedly, I felt I’d be exposed if I hadn’t done a good job. But going through their process, I quickly realized how little I knew …