"We needed a way to watch and analyze the various paths users took to explore our platform. Obviously, some of those [user journey paths] worked better than others when it came to getting started with the product but we couldn’t tell which ones we needed to focus on."
"When encountering strange behavior, users were unable to effectively describe all the steps that they took or the screens that they saw It was really difficult for the team to understand how the user got in the state they did and isolate the bug or issue in the migration workflow."
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