"Often users struggle explaining the problem they are having or provide very little information. And we build features into our product to try and play detective and work out what happened to people or what went wrong but users have problems that we can’t work out."
"The tools we used before [implementing SessionStack] just didn’t provide the level of insight and data accuracy that we needed to achieve in order to perfect the UX and customer on-boarding of our server protection system Better yet, our engineering team started using SessionStack to track errors and help customers real-time which was another benefit for us."