"In a large and complex organisation like Cardiff University, access to accurate information is absolutely essential. The performance of the estate and its effect on the performance of the University and its staff and students are inextricably linked. QFM has provided the Estates Department with a valuable and accurate insight into our performance. We are now able to analyse and report upon FM data with a high degree of accuracy and use this information to drive performance and improve our speed of service. QFM has enabled us to be far more proactive in providing accurate information to the University, allowing us to raise our profile and demonstrating to students, teaching staff and the wider academic community the high standards to which the Estates Department is committed to providing."