SentiOne is a Conversational AI Platform. They develop technology providing state-of-the-art customer service automation based on social listening and data analytics. Their natural language understanding engine combined with simple interface allows building conversational chatbots without IT team involvement. Using the AI-powered multi-channel solution helps to automate customer management processes easier than ever before.
"The main goals for our voicebot were customer service after call center working hours and providing automated service for repetitive requests. The overall objective was to deliver high-quality customer service 24/7. We are very pleased with the implementation carried out by SentiOne, the quality of their technology and the final results achieved by VoiceBot that was tailored to our needs."
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