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SentiOne is a Conversational AI Platform. They develop technology providing state-of-the-art customer service automation based on social listening and data analytics. Their natural language understanding engine combined with simple interface allows building conversational chatbots without IT team involvement. Using the AI-powered multi-channel solution helps to automate customer management processes easier than ever before.
"Having tried various international social listening providers, I can honestly say, that SentiOne is one of the best social analytics tools globally, and obviously the best choice for the CEE …
"The main goals for our voicebot were customer service after call center working hours and providing automated service for repetitive requests. The overall objective was to deliver high-quality customer service …
"We have been working successfully with SentiOne since 2012. They provide NIVEA with Social Media Listening, Insights, and Analysis across multiple European markets. Throughout our cooperation, SentiOne has proven to …
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