SecureAuth FAQs

    • Who is SecureAuth best for - their role(s) within what kind of companies.

      SecureAuth is designed for cybersecurity, IT, and identity professionals responsible for securing access while maintaining a seamless user experience. It is best suited for mid-size to enterprise organizations that need strong authentication, adaptive security, and compliance-ready identity management.

      The software is ideal for CISOs and security teams looking to reduce the risk of breaches, phishing, and credential theft with phishing-resistant MFA, adaptive authentication, and continuous facial authentication. IT and IAM administrators benefit from SecureAuth’s ability to streamline identity management for both workforce and customer users, ensuring scalable and flexible authentication and authorization. Fraud and risk teams also gain value by leveraging AI-driven risk analysis to detect and block fraudulent access attempts in real time.

      SecureAuth is a key solution for organizations with 1,000 or more employees that prioritize both security and usability, particularly in industries such as healthcare, finance, government, retail, and technology.

    • How does SecureAuth benefit them?

      SecureAuth provides a flexible identity security solution for both workforce and customer identities, either as a full Access Management platform or as a supplement to existing systems.

      Key benefits include:
      - Continuous passwordless authentication that evaluates behavior, location, and device risk throughout the user journey.
      - Cost savings by reducing breaches, eliminating passwords, and minimizing MFA prompts.
      - AI/ML-driven risk analysis with near-zero false positives for precise threat detection.
      - Device-level security with audit trails and dynamic risk scoring.
      - Invisible MFA to prevent MFA fatigue attacks while meeting Zero Trust and cyber insurance requirements.
      - Seamless authentication across applications, devices, and virtual environments.

    • How technical do users need to be to use SecureAuth's software?

      SecureAuth is designed for both technical and non-technical users. IT and security teams manage setup and policy configurations, while end users experience a seamless and intuitive authentication process.

      For administrators, the platform offers low-code/no-code options, pre-built integrations, and a user-friendly interface to simplify identity management. Advanced users can customize workflows, security policies, and API integrations as needed.

      End users don’t need technical expertise—authentication is frictionless, with options like passwordless login, invisible MFA, and adaptive authentication working in the background. SecureAuth ensures strong security while keeping the experience simple for both IT teams and everyday users.

    • What makes SecureAuth a leader in this space?

      SecureAuth stands out as a leader in identity security by combining cutting-edge authentication, adaptive security, and AI-driven risk analysis into a seamless, flexible platform. It delivers phishing-resistant MFA, passwordless authentication, and continuous identity verification with SecureAuth SessionGuardian.

      Recognized by industry analysts like KuppingerCole and Gartner, SecureAuth offers enterprise-grade scalability, advanced fraud prevention, and compliance-ready security for both workforce and customer identities. Its flexible deployment options, from cloud to on-prem, ensure organizations can integrate it into any environment.

      By prioritizing both security and user experience, SecureAuth helps businesses protect identities without adding friction, making it a trusted choice for enterprises worldwide.

    • Who are SecureAuth's biggest competitors (3-5 companies)?

      Other leading names in the identity security space include Microsoft, Okta, Ping Identity, Beyond Identity, and HYPR.

    • How/why is SecureAuth better than those competitors (or most others in their market)? What about SecureAuth is unique, stronger, easier, etc.?

      SecureAuth is built to help organizations stay ahead of an evolving threat landscape with a mature, data-rich AI risk engine that continuously analyzes behavioral patterns, device signals, and environmental factors. This enables adaptive authentication that dynamically adjusts security based on real-time risk, enhancing protection while minimizing friction for trusted users. With delegated administration, organizations can efficiently manage complex identity needs while maintaining fine-grained control over user access. SecureAuth also provides flexible, fast-to-deploy options, supporting cloud, hybrid, and on-prem environments with seamless integrations. SessionGuardian’s continuous identity verification further strengthens security by ensuring the authenticated user remains present throughout a session, protecting high-risk environments and sensitive data.

    • What kind of features can customers expect SecureAuth to release in the near future? And longer term?

      In the near future, SecureAuth customers will benefit from major advancements in our risk engine for the CIAM product. These updates will enhance AI-driven risk analysis, providing even more precise detection of suspicious activity by analyzing behavioral patterns, device signals, and environmental factors in real time.

      With the recent acquisition of SessionGuardian, SecureAuth is bringing pioneering continuous facial authentication technology into its security portfolio. This groundbreaking solution ensures that the authenticated user remains present throughout the entire session, preventing unauthorized access even after login. This is a major leap forward in identity security, offering a level of protection that traditional authentication methods cannot match.

    • Which popular or common software does SecureAuth integrate with?

      SecureAuth integrates with a wide range of popular enterprise applications, security tools, and identity providers to ensure seamless authentication and access management.

      Key integrations include Microsoft Active Directory, Azure AD, Okta, and Ping for identity and access management. It also works with leading SaaS applications like Salesforce, ServiceNow, and Workday, as well as collaboration tools such as Microsoft 365 and Google Workspace.

      For security and authentication, SecureAuth supports integrations with API gateways, SIEM solutions, and major MFA methods, including FIDO2, push notifications, and biometrics. These integrations help organizations strengthen security while maintaining a smooth user experience.

    • Does SecureAuth offer a trial or free download available?

      Yes, SecureAuth offers a 30-day free trial of its Customer Identity and Access Management (CIAM) solution. This trial provides access to advanced security features like adaptive authentication, FAPI compliance, and granular access control. You can sign up for the trial on SecureAuth's website.

      For Workforce Identity and Access Management and SecureAuth SessionGuardian solutions, you can request a personalized demo to explore how SecureAuth can address your organization's specific security challenges.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for SecureAuth. If it's not simple, use broad estimates or ranges for typical setups.

      SecureAuth's pricing structure is designed to be flexible, accommodating various organizational needs. For precise pricing tailored to your organization's requirements, it's best to contact SecureAuth directly.

    • Does SecureAuth offer any kind of training/education for their product?

      SecureAuth provides a variety of training and educational resources to help customers effectively implement and manage their identity security solutions.

      - SecureAuth University offers instructor-led training, self-paced eLearning, and on-site sessions covering everything from basic administration to advanced configurations.
      - On-Demand Learning Videos provide step-by-step guides for administrators to assist with initial setup and configuration.
      - Customer Community allows users to engage with experts and peers to share insights and best practices.

      These resources ensure that organizations can maximize the value of their SecureAuth deployment with hands-on education and continuous learning opportunities.

    • Describe the implementation process and timeline for SecureAuth software.

      SecureAuth follows an agile implementation approach, ensuring a smooth and collaborative deployment. Each project is assigned a Project Manager, Architect, and Consultant to guide the process from start to finish.

      Implementation is structured into five major phases: Design, Implement, Integrate, Validate, and Launch. SecureAuth works closely with the customer’s IAM and application teams to align with internal change control processes and maintenance schedules. The timeline depends on the scope of the engagement and customer requirements.

      Key steps include project kickoff, architecture workshops, solution deployment and configuration, testing and validation, application integration, user acceptance testing, and final launch. This structured approach ensures a secure and seamless rollout.

    • What are the SecureAuth support options? List all.

      SecureAuth offers multiple support options to help customers maintain and troubleshoot their identity security solutions.

      - Support Portal provides access to product documentation, downloads, virtual appliance images, and troubleshooting resources.
      - Customer Support Plans include different tiers of assistance, ranging from standard support to mission-critical support with 24/7 availability.
      - Professional Services offer customized implementation, integration, and optimization support for complex deployments.

      These options ensure customers receive the necessary guidance and expertise to keep their SecureAuth environment running smoothly.

    • Do SecureAuth’s solutions include AI?

      Yes, SecureAuth solutions incorporate AI to enhance security and user experience. Our AI-driven risk engine continuously analyzes behavioral patterns, device signals, and environmental factors to detect anomalies and adjust authentication requirements in real time.

      This AI-powered approach helps prevent fraud, phishing attacks, and credential theft while minimizing friction for legitimate users. SecureAuth’s adaptive authentication dynamically responds to risk levels, ensuring a balance between strong security and seamless access.

      With ongoing advancements, including AI enhancements in our CIAM product, SecureAuth continues to innovate, providing intelligent, automated identity security solutions for workforce and customer identities.

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