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ScreenMeet’s modern cloud solution helps organizations worldwide transform digital interactions by providing best-in-class customer, employee, remote work, and remote support experiences. With more than X active users, they provide providing voice and video, chat, cobrowsing, and device takeover within one cloud application without downloads or add-ons. ScreenMeet can be seamlessly embedded in leading customer relationship management (CRM), HR service delivery, and remote support applications to accelerate issue and case resolution, increase productivity, and drive better customer, employee, and remote support experiences.
"Screen sharing is a critical capability to help our customers in this digital-first world. With ScreenMeet's integration with Service Cloud, it also makes it seamless to use for our support …
“ScreenMeet functions great -- it’s simple and easy for our agents to use. It has taken a process that required agents to have multiple browser tabs or programs open and …
"We also saw a 35% increase in first call resolution. When you can see what your customers are seeing, you don’t need to describe it. It’s so much easier to …
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