ScaleGrid FAQs

    • Who is ScaleGrid best for - their role(s) within what kind of companies.

      We work with database administrators (DBA's), developers, DevOps engineers, and startup founders to help them develop a solid infrastructure and position their product for growth.

    • How does ScaleGrid benefit them?

      - Avoid expensive personnel hires
      - Empower your development team
      - Quickly resolve issues with expert support
      - Improve security and performance
      - No vendor lock-in with multi-cloud support
      - Get real-time alerts in your inbox
      - Reduce your IT spend
      - Automate all of your daily database tasks
      - Improve your application uptime
      - Build your applications faster

    • How technical do users need to be to use ScaleGrid's software?

      Not at all! Our users range from those with no technical expertise who are looking to completely outsource their database management, to tenured database experts who use our software to automate their time-consuming tasks and improve the performance, availability, and security of their deployments.

    • What makes ScaleGrid a leader in this space?

      The ScaleGrid platform is the only DBaaS that lets you keep total control over your databases, and manage your clusters hosted in your own cloud account. We also provide the most database management features and benefits included free in our fully managed MongoDB, Redis, MySQL, and PostgreSQL service plans.

    • Who are ScaleGrid's biggest competitors (3-5 companies)?

      mLab
      MongoDB Atlas
      Compose
      ObjectRocket
      Amazon RDS

    • How/why is ScaleGrid better than those competitors (or most others in their market)? What about ScaleGrid is unique, stronger, easier, etc.?

      We have many competitive advantages you can learn about on our Compare pages below, but here are the top differentiators at ScaleGrid:

      - The only DBaaS that lets you host in your own cloud account
      - Multi-cloud support with no vendor lock-in
      - Keep full database super user admin access and control
      - Keep SSH root access to the underlying machine
      - Use any instance type
      - Customize your RAM, disk size, IOPS, and replicas

      https://scalegrid.io/mongodb/hosting-comparison.html
      https://scalegrid.io/redis/hosting-comparison.html
      https://scalegrid.io/mysql/hosting-comparison.html
      https://scalegrid.io/postgresql/hosting-comparison.html

    • What kind of features can customers expect ScaleGrid to release in the near future? And longer term?

      We will continue to expand our support for additional databases most demanded by our customer base on the cloud platforms that they require for their deployments.

    • Which popular or common software does ScaleGrid integrate with?

      The ScaleGrid platform supports MongoDB, Redis, MySQL, and PostgreSQL on AWS, Azure and DigitalOcean.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for ScaleGrid. If it's not simple, use broad estimates or ranges for typical setups.

      Our Dedicated Hosting and Shared Hosting plans are all-inclusive and cover machine cost, as well as your disk and network costs. The Bring Your Own Cloud plans are management-only and connect to your existing cloud account so you pay for those costs with your cloud provider.

      Pricing is prorated by hour, and billed monthly. So, you would have 720 hours in a 30-day month, and 744 in a 31-day month. All of our plans are on a month-to-month basis, and you can cancel at any time!

      We offer the most competitive pricing on the market for both our Dedicated Hosting and Shared Hosting plans. Our plans average around 30% less expensive than our competitors, and include almost twice the number features. We also offer Bring Your Own Cloud plans that allow you to host in your own cloud account so you can save up to 75% on long-term hosting costs, and none of our competitors offers this advantage. Check out these pages to compare our MongoDB, Redis, and MySQL features vs. competitors.

    • Does ScaleGrid offer a trial or free download available?

      Yes, start a free 30-day trial of our fully managed MongoDB, Redis, MySQL, and PostgreSQL hosting solutions here: https://console.scalegrid.io/users/register

    • Does ScaleGrid offer any kind of training/education for their product?

      We provide documentation for our customer to get up and running with the platform, and manage their deployments long-term. Learn about each of the great tools our platform provides here: https://help.scalegrid.io/docs

      We also produce great tutorial pieces on optimizing your database deployments in the cloud through our blog, and you can find the latest insights and topics here: https://scalegrid.io/blog/

    • Describe the implementation process and timeline for ScaleGrid software.

      Get up and running in less than 5 minutes. Our creation wizard walks you through the steps so you can configure your deployment to your exact needs, and then automate all of your time-consuming tasks so you can get back to focusing on product.

      We also offer live migration support so you can migrate your database clusters to ScaleGrid with zero downtime. Schedule your free migration with our support team at support@scalegrid.io.

    • What are the ScaleGrid support options? List all.

      We provide 24/7/365 live support for our customers from our database experts. ScaleGrid users can connect with the support team via live chat, email, or phone anytime they need assistance.

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