Saysimple are experts when it comes to enhancing customer conversations. Providing all the clients with the ability to focus on providing their customers with the level of service they deserve. Through all the Customer Communication Platform, they are able to bring a wide range of different channels together into a single communication core—increasing efficiency and decreasing frustration. This helps resolve issues quickly—and opens the door to other positive outcomes, such as streamlining customer journeys, increasing customer satisfaction and a better ROI for organizations.
“The service advisor calls the customer to report the car ready. In some cases, we don’t get a hold of the customer and leave a callback request. If the customer then calls back at the time our reception or service advisor are busy by phone, it becomes another callback request. We wanted to make this process more efficient to relieve the burden not only on our team, but also on our customers. After all, we understand all too well that they too cannot be reached by phone every moment of the day.”




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