Savio help B2B SaaS Customer Success teams collect customer feedback from where it lands - support tools, email, live chat, etc. From there, CS teams can triage and group feedback to understand their most popular feature requests. They can segment feedback by customer attributes like plan ("features requested by Enterprise customers") or prospect state ("feedback from lost deals"). They can share this feedback with their Product and executive team to drive the development of customer-focused features.
"Savio has given more visibility into the 'value' of our feature requests. Having customer data about who submitted feature requests means we can make informed decisions when analyzing product improvements."
"If you're collecting customer feedback (which you should be), you need a place to store, organize, and distribute that feedback. Savio does that really well."
”Savio improved how we communicate with Product because we can now talk about our users' specific needs. We're not just guessing, and our discussions are backed up with data.”
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