“When I came onboard some time later, one of the things on my list to examine was whether or not to set up a new internal billing department. I carefully did a cost analysis of setting up a department, and then looked at the numbers we were getting from Sandata RCM, Typically, when you set up a billing department, you’re going to lose 1-2% of your billing due to all sorts of issues. It was apparent that Sandata RCM had a very high collection rate, and it was clear it would be more efficient to stay with them.”