"Learning how to get what you want from design is a process. When you decide to scrap what you’ve been doing for a long time, there’s a definite back and forth that happens. If I’m not sharing actionable feedback, then you end up in a weird spot going through so …

"We've always wanted to be world class when it comes to managing patient, physician, and therapist pipelines. We knew we needed a CRM system that could really power that entire end-to-end experience for our people. At the time we were using spreadsheets for all of our process management. We selected …