Salesforce Maps Review

Customer Reference Rating4.7
Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Customer Types
  • < 50 Small Businesses
  • < 250 Medium Businesses
  • 250+ Large Businesses
  • 76Testimonials
  • 45Case Studies
  • 20Customer Videos

Overview

MapAnything is a pioneer and innovator in geo-productivity software. The company boasts over 2,100 clients worldwide ranging from small businesses to large enterprises. It is a ServiceNow Technology Partner and a Salesforce Gold App Innovation Partner. MapAnything won a technology innovation award in 2016 from Ventana Research for its Location Analytics solution.

The company has more than 150 employees working globally to help clients enhance customer loyalty, get better territory visibility, drive productivity, and boost revenue. It performs all this in the CRM workflow to empower its clients to increase overall adoption and accuracy, automate business processes, and streamline their operations.

Benefits

Boost Customer Satisfaction

Use the MapAnything live GPS-mapping tool to find out exactly when a field agent will reach the customer place. Then, you can inform the client via SMS or email from Salesforce to continually improve customer satisfaction.

Field Service Management

Your field support teams can connect MapAnything’s main software with the MapAnything Guide to schedule multi-day routes, check in and out of appointments quickly, and update documentation from their mobile gadgets. The MapAnything Live GPS-mapping system is a real-time asset and vehicle tracking platform that further helps to improve field productivity. You can view where your field agents are any time, and reassign tasks based on GPS location.

Call Dispatch

The Live GPS-mapping solution was specifically designed to provide a real-time view of the location of your field service members so that you can dispatch calls efficiently based on the location of the nearest field rep. In combination with MapAnything’s main mapping program, this CRM-powered telematics application provides you real-time updates of customer records, field rep location, and vehicle diagnostics to help your provide top notch service to your clients.

Service Coverage

You can assign and build territories in Salesforce from MapAnything’s chief mapping software. Plus, you can get a real-time look at work orders, technicians, and customers to assign service requests effectively and efficiently. Optimize service routes by combining the MapAnything Guide and use the Live GPS-mapping tool for real-time diagnostics and tracking of vehicles and field reps.

Product Features

  • Customer satisfaction
  • Field service management
  • Call dispatch
  • Service coverage

Pricing

MapAnything offers 4 pricing packages:

Starter Pack

  • $195/month for up to 5 users
  • Additional users - $39/user/month

Growth Pack

  • $245/month for up to 5 users
  • Additional users - $49/user/month

Professional Pack

  • $295/month for up to 5 users
  • Additional users - $59/user/month

Enterprise Pack

  • Custom pricing

Customer Support

  • Live Support
  • Support Tickets