Rockbot FAQs

  • Who is Rockbot best for - their role(s) within what kind of companies.

    Rockbot powers the music, TV & signage experience across verticals and customer sizes including brick and mortar business like restaurants, retail businesses, fitness chains, offices, hotels, bars, salons and spas, casinos, multi-unit residential, educational institutions, medical offices and more. Our platform offers robust user permissions to enable customized controls to fit your organization. From national, regional or local control to control by user role (admin, manager, staff) to department level control (IT, Marketing, Operations, etc).

  • How does Rockbot benefit them?

    Rockbot simplifies the business media experience with an incredibly powerful and remarkably simple solution. We modernize business media applications that all too often still run on outdated systems and thus haven’t given businesses the content, control or visibility they need.

  • How technical do users need to be to use Rockbot's software?

    No technical experience needed! Our software is simple and user-friendly and our hardware is plug n’ play into your current A/V systems.

  • What makes Rockbot a leader in this space?

    Rockbot has the largest library of music, captivating TV content, and boasts the most powerful media player on the market. We offer unlimited control and customization of your media in one centralized dashboard accessed via the web or mobile app that can power any number of locations.

  • Who are Rockbot's biggest competitors (3-5 companies)?

    Mood Media, PlayNetwork, TouchTunes

  • How/why is Rockbot better than those competitors (or most others in their market)? What about Rockbot is unique, stronger, easier, etc.?

    Backed by Google and Universal Music, Rockbot was the first company to bring streaming music to the out-of-home market. Since then we have expanded to include digital signage, audio messaging, and TV. Unlike most of our competitors, Rockbot is built on the latest technology enabling flexibility, reliability, and continued innovation.

  • What kind of features can customers expect Rockbot to release in the near future? And longer term?

    Rockbot’s focus is on unifying the media businesses use to entertain, inform, and market to their customers in one powerful platform. We are focused on continuing to expand our massive catalog of media from our Rockbot curated playlists to our branded TV channels and live sports. Our product continues to evolve to add new features designed for the markets and business we serve including large franchised organizations, hospitality, casino, and entertainment venues that require large numbers of content zones, and owner operated businesses that want complete customization.

  • Which popular or common software does Rockbot integrate with?

    Rockbot offers a robust API for easy integration to A/V systems and consumer-facing brand applications. Some of our integrations include Sonos, Clover POS, Crestron, ABC Financial Health Club software, Spotify, Apple Music and many more.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Rockbot. If it's not simple, use broad estimates or ranges for typical setups.

    Rockbot Music Plan - $24.95/mo (yearly) or $29.95/mo (monthly)
    Rockbot Request Plan - $49/mo (yearly) or $79/mo (monthly)
    Rockbot TV Plan - $24.95/mo (yearly) or $29.95/mo (monthly)
    Hardware
    Rockbot Music Media Player- $149 one-time purchase
    Rockbot Music & TV Media Player - $320
    Additional Services
    Rockbot Audio Promotions- $10/mo
    Rockbot Digital Signage- $10/mo

  • Does Rockbot offer a trial or free download available?

    Rockbot for music is available for a free 7-day trial to businesses at https://rockbot.com/trial
    Our apps are also available for free download on the AppStore or Google Play.

  • Does Rockbot offer any kind of training/education for their product?

    Rockbot’s Customer Success team offers onboarding calls to get you started with Rockbot and customized programs for large organizations. Once you are setup, our help center is in tune and always open for business.

  • Describe the implementation process and timeline for Rockbot software.

    You can get started with a Rockbot Player or other supported device to power your media experience immediately upon signup. We offer a 30-day risk free period to ensure that you are happy with our service.

  • What are the Rockbot support options? List all.

    Our support team can be reached 24/7 by phone at 415-813-6020 Ext.1 or by emailing support@rockbot.com. We provide live chat support from 9AM to 6PM EST. Additionally, we offer SLAs for large scale organizations.