RICS gave Playmakers the data they needed to make decisions about their inventory and what to buy. Brian elaborates, “We really didn’t know. We knew how much footwear business we were doing, and how much non-footwear apparel, but couldn’t break it down beyond that.” RICS allowed them to see sales by men’s and women’s apparel for the first time, allowing them to discover information on their margins. “Buyers would look at you and be like, well where’d you get that from?” RICS provided the team with “a lot of flexibility.”
“The beautiful thing about multi-store [with RICS] is a customer makes a purchase and information is instantly available at the other store.” The ability to complete special orders effectively within a multi-store environment has positively impacted the Two Bostons team as well. Now, a customer can order a product in one store and pick it up in another. Making this seamless for the customer enables the Two Bostons team to focus on increasing sales.
Because of the reporting and inventory management capabilities within RICS, Vickey now has more control over what is coming in and out of her inventory. Using RICS, she was able to decrease her dollars spent on inventory by 40%, keeping her from over-ordering unnecessary inventory. She is grateful to have more control over her inventory. She explains, “People say, ‘I don’t have the time to enter that information in the summer.’ I say, you don’t have the time NOT to do that.”
With a retail management degree and an extensive background in retail, Linda knew how to implement a successful business strategy. She needed her technology to operate as a natural extension of that strategy and to supplement her goals and requirements. She loved the accounting and buying components of the business, and needed a solution that would allow her to get the data she wanted, when she wanted it.
Three Rivers Running, an Indiana-based running store, faced the challenge of providing great service to their expanding customer base with data software that they built themselves. The software worked great until their customer base swelled to over 2,000 and outgrew the software’s limited functionality.
Due to these diverse business needs, The Fitted Foot required a retail software solution that would enable them to ring sales, generate purchase orders, and run reports within the same platform. This way, they could ensure that their data would be accurate and synchronized. In addition, the “factory truck” arm of the retail operation required the ability for store employees to update inventory data remotely when traveling to different factories.
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