Reward Gateway FAQs

    • Who is Reward Gateway best for - their role(s) within what kind of companies.

      Company Size: 100-10,000+ employees

      Industries/Verticals: High Tech, Retail/Hospitality, Manufacturing, Banking, Healthcare and Business Services

      Target Company Locations: US, UK, Australia

      Challenges:
      Attracting and retaining employees
      Engaging and connecting a disparate workforce (online, offline, hybrid, work from home, etc)
      Ensuring employees feel valued and recognized
      Supporting employee morale and wellbeing

      Titles:
      CHRO, Chief People Officer, HR Manager/Director, Total Rewards Manager/Director/VP, Benefits Manager/Director/VP, HR Generalist
      Clients include American Express, Unilever, Samsung, IBM, McDonald's and more.

    • How does Reward Gateway benefit them?

      The Reward Gateway platform helps companies engage, motivate and retain people. Our unified employee engagement hub provides recognition, reward, wellbeing, surveys, benefits and discounts offering to support talent acquisition, retention and values-driven growth. This helps HR leaders and their companies to:
      Create a centralized place for employees to access information, connect with one another, provide feedback, access wellbeing tools and receive and redeem rewards.

      Connect employees to their company, its mission, purpose and values and to one another

      Provide data insights into employee engagement for better decision making

      Save time and reduce admin by centralizing HR and company information onto a customized and branded hub so that HR can be more proactive and strategic.

    • How technical do users need to be to use Reward Gateway's software?

      The Reward Gateway platform is designed to ensure an easy, accessible and friction-free experience for non-technical end users and administrators. The platform is intuitive and requires little to no experience with software to use.

    • What makes Reward Gateway a leader in this space?

      The Reward Gateway solution offers unparalleled flexibility in customisation and levels of service. 10 main points of difference are:
      Recognition philosophy. Reward Gateway’s framework for employee engagement success ‘The Employee Engagement Bridge™’ and our Recognition Pyramid methodology drive our consultative approach.
      Full service model. An experienced team of Consultants, Implementation Specialists, Clients Success Managers, Design, Employee & Client Support Teams and Product Engineers ensures high awareness and usage of clients programs.
      100% customization brings values to life. Each client’s platform reflects their brand, mission and values. Blogs, videos, custom tiles, images, custom eCard designs, and more deliver a unique platform.
      Transparency. Our commercial model provides rewards at full face value with no administration, processing or delivery fees, ensuring a more positive employee experience.
      Experience. A best-of-class employee experience including Connect+ App and the industry’s highest service levels with 24/7/364 support, account management, and customer success teams.
      Product innovation. Reward Gateway weekly releases from over 100 software engineers and product managers resulted in 2,192 new features, updates and improvements in the past year.
      Extensive, immediate redemption from nationally leading retailers and experience providers with unparalleled choice from thousands of products, along with instant, realtime redemption.
      Security. Highest levels of security including ISO27001 and PCI DSS. Reward Gateway is a level 3 merchant compliant to PCI DSS 3.2 standard.
      Expertise and thought leadership. Reward Gateway has published our Rebel Playbook on Employee Engagement, and Crave: You Can Enhance Employee Motivation in 10 Minutes by Friday. Our team of authors and award-winning speakers consistently publish specific resources to help organizations through challenges specific to the changing needs of employees.
      Engagement Analytics: Reward Gateway’s industry-first suite of analytics reveals insights into employee engagement, recognition activity, benefit

    • Who are Reward Gateway's biggest competitors (3-5 companies)?

      OC Tanner
      Achievers
      WorkHuman
      AwardCo
      Bonusly

    • How/why is Reward Gateway better than those competitors (or most others in their market)? What about Reward Gateway is unique, stronger, easier, etc.?

      100% customization brings values to life. No other provider can offer the level of customization found on the Reward Gateway platform. A white-label product, it is built to deliver a completely tailored, branded and customizable solution to positively reinforce the client brand and bring their mission, vision and value to life. And, the solution easily enables self-serve changes to be made with drag and drop technology to deliver real-time updates as client requirements evolve.

      Examples of Reward Gateway’s Customization includes;
      100% Customized Platform designed with client colors, imagery, language, tone of voice
      Custom multimedia tools - videos, photos, blogs, infographics, webtiles
      Custom-designed recognition and reward moments
      Custom polls, pulse checks
      Custom segmentation capabilities
      Personalization of Reward Marketplace Redemption catalogue including Program name/branding, and company custom rewards (e.g. Lunch with the CEO, A day off)
      Transparency. Reward Gateway's commercial pricing model is unique in that we offer full transparency and visibility into recognition and reward activity with no minimum spend, markups, issuances or fulfillment fees to ensure each employee receives the maximum value of reward.

      System Integrations. Over 60 integrations are available on our integration marketplace as well as having a public API available for third-parties to use to integrate directly with our system, covering automated authentication processes, one-click sign-on, directory synchronisation and notification capabilities in systems employees interact with daily.


      Usage and engagement analytics built into the core of all our products which can all be viewed and shared on the front end via the Smart Insights analytics dashboard.

      Reward Gateway’s Reward Marketplace. Reward Marketplace provides market leading choice, flexibility, immediacy and transparency of rewards. The reward categories include significant breadth of choice:
      Physical Catalog - with millions of choices of products via partnership and direct integration with Amazon online catalog
      Experiences - via Red Balloon and other experiences
      Charitable donations - providing access to thousands of charitable organizations via Global Giving Solutions
      Gift cards - Instant gift card providing employees with access to experiences, dining, shopping or travel
      Reward Pass - digital Mastercard
      Exclusive rewards - bring each client’s culture to life with their own custom company rewards

    • What kind of features can customers expect Reward Gateway to release in the near future? And longer term?

      Expanded wellbeing tools integrated with goals setting, gamification and rewards.
      Integrated communications, recognition, reward and reward redemption on one app
      Platform personalisation based on life events - The platform will adapt and showcase only what's relevant to the specific employee and ensure they get an accurate and personalised content, alerts, reward and recognition and surveys.
      Continue to expand the Reward Gateway Marketplace to provide the widest range of reward redemption options, including micro gifting and CSR redemption partners.
      Enhanced translation capabilities. Allowing employees to type any piece of text in their home language and having it dynamically translated into the language of the recipient, enhancing global program capabilities.

    FeaturedCustomers has 1,809,433+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.