"Every day I reported to the owner on our progress and answered that all-important question - "Does the new system do/have everything they told us it would?". An important question, Barry. Matt shared his personal experience with your corporate culture and I felt an immediate affinity. I've been with Bill for 24 years. He saw something in me when I was 27. It certainly wasn't background, experience or knowledge. Rather it was trust and a belief that I would do or learn or acquire everything I needed to do the job. Standing by what you say. Trust. It's what relationships are built on. Mike Todd delivered the product he said he would. Matt LaDuke delivered the installation and the training he said he would. Yes, Bill, our new system is everything that they told us it would be. And for that, Barry, I want to thank you and your incredible staff. Thank you all for doing what you said you would do. With much appreciation, Pati and the Staff (and all of the dogs) at Harbor."