“Our diabetes education program teaches patients behavior and lifestyle changes and provides community resources to promote self management with diabetes. Our educators are often driving up to an hour to provide education in rural clinic locations, so there’s a lot of wasted time and money if the educator gets to a clinic and a patient no-shows. We use appointment reminders to give patients the opportunity to confirm or reschedule their appointments to decrease no-shows and provide maximum access to our services. When a patient asks to cancel or reschedule, we fill the gap in the schedule from our waitlist, it keeps our schedule full and our educators busy.”