“The only way we really knew if an appraisal was ordered was if you specifically opened that loan up and searched through it, looked over the comments. About five or six times a month, it would happen where [you realized] ‘oh my gosh, I was supposed to order a final …
"It's all in one platform, I have all the links down the left-hand and I can filter all my orders through there. It's the best thing ever. It solved all of our problems."
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