“By having our payment process set up to default to collecting at the time of ordering, we have seen significant improvement on revenue leakage compared to our previous platform.”
“The only way we really knew if an appraisal was ordered was if you specifically opened that loan up and searched through it, looked over the comments. About five or six times a month, it would happen where [you realized] ‘oh my gosh, I was supposed to order a final inspection on this one,’ or the appraisal was never even ordered.”