RapidSpike is a Digital Experience Monitoring Platform that interacts with digital platforms exactly as customers do. Fast, secure and well structured digital platforms achieve better revenue conversion, improve user experiences and reduce global energy consumption. RapidSpike pinpoints critical platform issues and improvements by collating real time and synthetic data on customer interactions and system performance into clear compelling actionable insights.
“Outside of their great technology, the support has been very positive. During implementation, and in the last couple of months, when we needed help, the support has been phenomenal. We submit a ticket and within 15-20mins receive a response from the support engineer, answering the query or jumping on a Zoom call to walk us through it. A lot of companies have great tech, but horrible support.”
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