Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to proactively communicate with and gather fast feedback from their customers. By reducing customer effort and taking real-time inspired action, brands are able to transform Ranters into Ravers and happy customers into engaged Ravers – lifelong advocates.
"Rant & Rave has allowed Orbit to bring the voice of the customer front and centre within the business, change the way we think about service improvement and ensure that staff at all levels start to engage and own customer feedback. The Fast Feedback solution has delivered a customer-centric approach to gathering and using feedback that is both flexible and future proof. It is delivering results that are truly action orientated and visible across the organisation. We are starting to see that it is having a genuine impact on our service delivery and improving the Orbit customer experience."
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