“We recently expanded our operation and having reviewed the options available we decided Quvu and their hosted PBX & call centre offering would be an ideal fit for us. Within the click of a mouse we can manage our phone system and call centre operations from a web-based control panel. Call recording within the insurance industry is critical and has become another requirement for processing customers’ claims. Quvu offers unlimited storage of all call recordings for up to six years. They are held in a secure online searchable database. One of the unique features that Quvu offer is “call pausing” – allowing agents to pause the call while we take payment details over the phone. The extra level of security that it affords us, knowing our customers’ payment details are not retained, is invaluable.”