QStory is a complete WFM platform that eliminates the trade-offs between operational efficiency, customer service, and employee experience. From forecasting and scheduling, to intraday automation and agent empowerment, their AI-driven solution transforms operations across the front-line, back-office, in field and branches – unlocking smarter, more agile performance, without compromise. Backed by decades of experience in workforce planning, they work closely with customers to align their platform to their strategies. Helping them not only to implement new tools, but rethink the way work gets done.
"Agents can now arrange to meet their friends for a coffee. That might seem like a small thing, but it’s had a massive impact on happiness and wellbeing.”
"I might be able to see the opportunity without QStory but it doesn’t mean I can realise it.”
"Absolutely love QStory! Really makes a massive difference in my work-life balance and my stats have improved since being able to work the hours I like."
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