“As a Balanced Score card company, we evaluate our performance based on a number of variables, including financial returns, customer service, process excellence, and learning and growth. From ease of use to an implementation transparent to our customers to faster turn around times, the Pyramid Loan eXpeditor and File Net …

“During the mortgage boom, PMI made a significant number of process improvements, but mortgage underwriting still remained a paper intensive area. By leveraging BPM to transform our underwriting process and restructure our field offices, we saw an opportunity to better serve our customers and enhance their competitive advantage.”