Punchlist Testimonials

"It was all across the board. It was all over the place. We used a standard ticketing tool, but the biggest problem with that is that we would then get a bunch of redundant tickets. Then the current project manager or account manager would have to go through and triage. But that actually never translated well for the client side, because the client would only see 132 tickets or whatnot. So, then, in other cases we use spreadsheets to keep track of partitions of tickets. You saw a hundred open tickets, like you would have to have some kind of wherewithal or a bottle of wine to be like, “Okay. Let me go through a hundred tickets to find out what severity where all these things are going on."

“Oftentimes with technology involved, with the client, there is this low-level feeling of expert versus not expert. Even if you try to offset that, it is still something that some clients feel to a strong degree if they are not really tech savvy. “So that lack of clarity or lack of knowledge on their part can, I think, cause low-level tension unintentionally. It does not matter if you are trying to be really inclusive and how you describe something.”