PSI True Talent Testimonials

"It is particularly important that we do this because more than ever before our managers will be central to our ability to deliver effective bookshops: the decisions that define the character of our bookshops will fall to them in the new role. The future of Waterstones ultimately rests on the skill and effort of the bookselling teams in our shops and the leadership given to them."

"We engaged PSI to carry out a 360 exercise to enable our Board to continue the journey to being an effective and united Board. This included a bespoke element to enable open feedback. The output proved to be insightful and a great tool to enable development. One-to-one coaching was an invaluable follow up with robust conversations, tangible outcomes and clear actions for change, making a real difference."