“Working with the team at PRWD is akin to working with an extension of my own team. The PRWD team are adept at supporting the ever changing landscape of the business, while challenging myself and my team to create the best possible customer experience. The team not only deliver an effective day to day optimisation programme, but also support key developments through workshops, research and industry expertise to ensure that the work we do is grounded in best practice, insight and most importantly responds to the needs of the customer.”