Provana FAQs

  • What types of businesses are Provana’s services best suited for?

    Provana offers small- and mid-sized firms management consulting and access to a global delivery model and products like compliance management system, collection resolution apps, business analytics dashboards. Our solutions are best suited for Financial Lenders, Auto Finance, Telco/Utilities, Healthcare, Law firms, Collection Agencies, Debt Buyers etc.

  • How can Provana benefit clients?

    We offer cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. The combination makes Provana the perfect partner to help your firm increase profitability, improve performance and exceed client expectations. Our speech analytics platform helps organizations enhance compliance & performance management.

  • What geographical regions does Provana serve?

    Provana serves in the North American region.

  • What are the most popular or commonly known projects Provana has worked on?

    Provana speech analytics- Custom call monitoring dashboards, Tailored agent scoring, 100% call recording and speech categorization
    Provana compliance management- Internal and External compliance, Dispute management, Vendor management and audits

  • How/why is Provana different than those competitors or most others in their market?

    Provana Speech Analytics offers fully managed and administered speech analytics solution, Dedicated analyst support for custom reporting, Automated scorecards, Agent coaching workflows etc.
    Our Compliance management system's modular design allows you to adopt the functionality you want, then add on more as needed.

  • Who are Provana’s biggest competitors?

    NA

  • What pricing tiers or structure does Provana offer?

    We offer custom pricing based on your needs and company size. For more details on pricing structure, you can contact us through our website- www.provana.com/contact.