“The moment you start keeping track of what you are doing, you can start to see the structural line within the process. Then you can start seeing where it goes wrong. And if you know where things go wrong, you can improve yourself. That’s why [Prostream] suits us so well: we can organize it according to our organization’s needs. This means that if we want to make a certain checklist, we can decide for ourselves which questions we include in it. This is also important for the action points that follow. For example, if we want to order a specific window, we want to do that on the basis of a number of values. Because we can fill in the questions in such a form ourselves, the process runs much smoother afterwards.”